Do you compare the Meter reading on section 'DAHULU' (Red circle)
with previous month?
In this case, the April bill on DAHULU section is 29128, SEMASA is
29380. After paid the bill, the problem come.... The May bill come,
the DAHULU section by right should show 29380. BUT NOW, it still show
29128 same per last month.
If we don't compare with last month, frankly, I had HAPPILY paid for
the bill and TNB had HAPPILY got the extra RM72 from me. At last, all
the TNB shareholder got smart dividend from our hard earn money.
Due to this bad service....I plan to change service provider.
Opps...there is no alternate service provider. The alternate is buy
your own generator, use candle...I guess no one will go for the
alternative service provider....
So... please check your bill and compare it month by month. Our PM
always try very hard and tell us we have to very SMART SPENDING &
MUST compare..... .. His motive is very good. Cause he knew that
something will happen and lot Giant company might use a VERY SMART
way to COLLECT Money from general public. Thanks to our great
PM......I really compare the price always.....and notice the
brilliant idea from TNB. I am not sure it is mistake? But I don't
think is human error...
Now, better part is, this is computer error. If you don't discover
this, then you pay for the EXTRA (this case, we got to pay extra
RM72.80). If you notice the problem....easy, just refund to you, BUT
do you know how time consuming and trouble to get the refund? Why
their mistake is our cost? why there is no compensation on their
mistake?
The BEST part, how many people know they are actually, happily OVER
PAID?
When TNB officially want to increase the unit price....everybody
jumping and compliant. How they going to get extra and no people
complaint? This is an art....
This is the evolution of TNB billing system.....let the computer
system do the mistake....and the mistake MUST FAVOURABLE to the
company.
Come....we should proudly said : Malaysia Boleh, Cause we really
BOLEH!!
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